GENERAL TERMS OF SALE
1 – SCOPE
These general terms of sale apply to any use of and all orders placed on the websitewww.alpine-interiors.itand related addresses (hereinafter the Website) of Alpine Interiors, 2 - ORDERS
2.1 PRODUCT OFFERING
The Products are presented in accordance with legal regulations and are as accurate as possible.
There may be differences between the Products shipped and those shown on the Website or in the catalogue, primarily for handcrafted Products, each of which is unique, and Products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. Alpine Interiors cannot be held liable for inaccuracies in the photographs on the Website.
2.2 ORDER ACCEPTANCE
By confirming your order, you are placing a firm order. The order becomes firm for Alpine Interiors when the payment is validated and the order is recorded.
2.3 MINIMUM ORDER
Alpine Interiors sets a minimum order amount. This minimum amount is only used to cover the costs of each order and it enables us to continue offering such a wealth of decorative products.
3 - PRICE / PAYMENT
3.1 PRODUCT PRICES
Product prices are shown in pound sterling, inclusive of taxes relating to Product sales including VAT. Prices are guaranteed until a new catalogue is published.
3.2 SHIPPING CHARGES
Your furniture may be delivered by carrier or parcel service. The type of shipping will be specified when you place your order.
Payment shall be made in Euro. The full price must be paid at the time of order, by bank card, bank transfer, credit or bank cheque, unless otherwise stated when you place your order, sent to the following address:
Via Dursan 106,
St. Cristina (BZ)
If the cheque or bank transfer is not received within 8 days of the date you confirm your order, the order will be cancelled.
The invoice sent to the buyer uses the information he entered in his customer account. The buyer can edit this data each time he places an order through the website.
Trade buyers are required to contact the Alpine Interiors Trade Department before placing a firm order to arrange for a trade invoice to be issued. Trade customers can then give Alpine Interiors all the information necessary to raise a trade invoice, including the intra-community VAT number.
4 - DELIVERY
4.1 SHIPPING METHODS
Once you have placed your order, the shipping method (carrier or parcel) will be specified.
Delivery by parcel service:Your order will be delivered by an express delivery service. A delivery person will come to your home after your merchandise is shipped. Parcels are delivered to the threshold of your building. The price does not include delivery to upstairs areas or installation.
Parcels will be delivered within 10 days of the date stated on the “availability” page when you place your order.
Delivery by carrier:Your order will be delivered by a carrier specialised in furniture delivery. Your furniture will be delivered padded with blankets or cardboard or on a pallet to ensure maximum protection. Our shipping department will contact you to arrange for a delivery date within the timeframe indicated on your order summary.
Before placing your order, you must check the dimensions of the products to make sure they can be delivered via normal access to the area where you intend to set them up.
Unless otherwise stipulated in the order, your items will be delivered within 3 to 4 weeks, on the date arranged with Alpine Interiors shippers. You will be given an estimated delivery date when you place your order on the website. Our shipping department will call you to arrange for a delivery date and time.
You must inform Alpine Interiors of any obstacles to delivery by normal access (stairs, elevator, doors) on the purchase order, and inform the shipper as well.
Before placing your order, you must check the dimensions of the Products to make sure they can be delivered via normal access to the place where you intend to set them up.
If the Alpine Interiors shippers cannot deliver the products on the agreed date because you are not at home or if they were not informed of special delivery requirements, you may have to pay additional delivery charges and/or your order may be cancelled.
Product risks are transferred to you at the time of delivery or attempted delivery by the Alpine Interiors shippers on the arranged date.
If some of the Products in your order become available at different times, we will offer to deliver them as they become available. If you choose this option, the delivery costs set out in point 3.2 will apply to each shipment. Otherwise, your products will be shipped once they all become available.
4.2 ACCEPTANCE AND CLAIMS
Before signing for the shipment, you must check for damage, missing items, defects or other non-compliances. This includes checking the condition of the packaging, the number of packages, and the quantities, references, condition and features of the Products.
If you wish to file a claim, you must contact the Alpine Interiors shipper.
For the claim to be valid, you must:
Indicate the specific problems involving damaged or missing items on the delivery packing slip. General statements such as “subject to unpacking” are insufficient.
Send your claims in writing by registered letter with return receipt to the Alpine Interiors Customer Service Department.
Send your claims in writing by registered letter with return receipt to the shipper within 14 days following delivery, not including holidays.
You must send a copy of the claim to Alpine Interiors within the same timeframe.
You must be able to provide proof that the claims are true and allow Alpine Interiors, its shippers, or any other persons authorized by them to inspect the items. You must not intervene or allow third parties to intervene.
If your claim is accepted, the defective Product will be exchanged, or refunded if the Product is not available in stock or from our suppliers. The Product being returned must be handed over to Alpine Interiors shippers in perfect condition, in its original packaging, with all of its accessories. No returns will be accepted without the prior agreement of Alpine Interiors.
- WARRANTY / LIABILITY
The Products are warranted to be free from defects in design and materials and workmanship for a period of one year from the date of delivery. During the warranty period, Alpine Interiors will exchange or refund the Products found by us to be defective. Products exchanged shall be covered for the remainder of the warranty period. This warranty does not cover:
Any damage to the Product resulting from normal wear and tear, given its nature, function, composition and price;
Slight differences in the Products as defined in article 2.1;
Products exposed to excessively heavy use, specifically involving other than private use.
Any damage to the Product resulting from improper installation, storage, or assembly (non-compliance with assembly instructions), improper maintenance, misuse or use not in compliance with the technical or use specifications (non-compliance with maintenance and care instructions), modifications or repairs made by you or a third party, damage caused by other objects (heavy television placed on a unit not designed for this purpose), outside events such as accidents, shocks, fire, vandalism, water damage, natural or artificial light (discoloration) natural catastrophes or bad weather.
As from the date of purchase, sofas identified on their product data sheet as benefiting from the 5-year warranty are guaranteed:
5 years for the frame, legs, fasteners, convertible sofa mechanism, fabric backing, foam padding.
2 years for back cushion and seat cushion stuffing.
1 year for sofabed upholstery and mattresses.
5.2 INVOKING THE WARRANTY
To invoke the warranty, you must contact the Alpine Interiors customer service department at the following number: 0471793135
You must have the original invoice in order to benefit from the warranty.
Reprinted from the French Civil Code:
- 3 LIABILITY OF Alpine Interiors
Alpine Interiors’s liability is limited to the purchase price of the defective or non-compliant Products, including as regards applicable contractual or legal warranties. Alpine Interiors shall under no circumstances be held liable for any indirect damage or financial loss suffered by you or a third party.
6 - COOLING-OFF PERIOD
As an individual you have a cooling-off period of 14 clear days from the date of delivery to cancel any part of your order and return the Product at no expense. This option does not apply to Products manufactured according to your specifications, personalised Products, or Products that cannot be shipped again or are likely to suffer damage.
To exercise your rights under the cooling off period, you must send in the cooling-off return form, to the customer service department at the following address, by registered letter with return receipt:
Alpine InteriorsLe Portereau
Via Dursan 106
To arrange a return, the buyer should go to their customer account and access the details of their order. Next to the product concerned, select "Return a product" and provide the reason for return.
The request will be sent to customer services right away and they will contact the buyer to arrange for the product to be returned and will explain the steps to follow, which will be different depending how the product was originally dispatched. For more details, see the "Returns" webpage.
You will receive a full refund for the purchase price of the Product within 14 days following the date you exercised your rights under the cooling-off period, upon receipt of the Product returned in perfect condition, it its original packaging, with all of its accessories.
7 - USING THE WEBSITE
7.1 INTELLECTUAL PROPERTY
All content on the Alpine Interiors website including, without limitation, logos, registered trademarks, text, photographs, images, drawings, models or charts, is protected by international copyright laws. None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Doing so is punishable under the Italian Intellectual Property Code and/or may subject you to civil liability and criminal prosecution.
7.2 LIABILITY OF USERS
Users agree that all access and use of this Websitewww.alpine-interiors.itand its content is at their own risk. Alpine Interiors shall not be held liable in any manner for failures, errors, or computer viruses affecting access to this Website, or any computer malfunctions that occur following Website access. Alpine Interiors shall not be liable in any manner for any direct or indirect damages arising out of access to the Website or downloading content including images, text, or video files.
8 - FORCE MAJEURE
Neither Party can be held liable for the non-performance of any of its obligations, if such non-performance is due to an unforeseeable event beyond its control or a force majeure incident including but not limited to flood, fire, storm, raw materials shortage, transportation strike, partial or total strike, or lock-out. The Party affected by such events must inform the other party promptly, no later than five (5) business days after said event occurs.
The parties agree that they will work together to determine how best to fill the order while the force majeure incident persists.
If the force majeure incident lasts for more than one (1) month, Alpine Interiors may opt not to fill the order, and must refund you the purchase price of the order in question.
9 - MISCELLANEOUS
By express agreement between Alpine Interiors and you, electronic mail messages shall constitute proof between the parties, as well as automatic recording systems used on the Website, specifically as to the nature and date of the order.
You may access the electronic contract entered into with Alpine Interiors, in accordance with the rules of common law. To do so, send an e-mail to the Customer Service Department containing all relevant information, specifically the order number and your details (full name and address).
If any one of the provisions in these general terms of sale should be deemed invalid under any applicable law, the remaining provisions shall remain legal and enforceable.
The failure of either party to exercise any of its rights under these general terms of sale, whether temporary or permanent, shall not be deemed to be a waiver of such rights.
If there is a difficulty interpreting between any of the titles of the articles and chapters and any of the clauses, the titles will be deemed not to exist.
9.5 MODIFICATION OF THE GENERAL TERMS OF SALE:
Alpine Interiors reserves the right modify these general terms of sale. New versions will be indicated on the Website.
The online version on the Website at the time you place your order will supersede any other prior version.
9.6 ENTIRE AGREEMENT:
These general terms of sale and the order summary sent to you constitute the entire agreement between us.
10 - APPLICABLE LAW / JURISDICTION
Relations between you and Alpine Interiors, as regards orders placed on the Website, shall be governed by Italian law.
IN THE EVENT OF A DISPUTE THAT CANNOT BE SETTLED AMICABLY, JURISDICTION IS ATTRIBUTED EXCLUSIVELY TO THE COURTS WHERE MAISONS DU MONDE HAS ITS CORPORATE HEADQUARTERS, NOTWITHSTANDING MULTIPLE DEFENDANTS, THE INTRODUCTION OF THIRD PARTIES, OR EMERGENCY OR CONSERVATORY PROCEEDINGS.